Terms of Use

1. Our Services

The information provided through the Services is not intended for distribution or use in any jurisdiction where such use would be contrary to law or regulation. Users who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Intellectual Property Rights

Our intellectual property

We own or are licensed to use all intellectual property rights in the Services, including source code, databases, functionality, software, website designs, text, and graphics (collectively, "Content"), as well as all trademarks, service marks, and logos ("Marks"). Content and Marks are provided for your internal business purposes only.

Your use of our Services

Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print Content solely for your internal business purposes. No part of the Services, Content, or Marks may be copied, reproduced, distributed, sold, or otherwise exploited for any commercial purpose without our prior written permission.

Your submissions and contributions

By sending us feedback, suggestions, or other submissions ("Submissions"), you assign to us all intellectual property rights in such Submissions. We may use Submissions for any lawful purpose without compensation or acknowledgment.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity to agree to these Terms; (4) you are not a minor in your jurisdiction of residence; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all activity under your account. We reserve the right to remove, reclaim, or change a username at our sole discretion.

5. Purchases and Payment

All purchases are non-refundable. We accept the following forms of payment: bank transfer. All payments shall be in CHF. We may change prices at any time. You agree to provide accurate and complete purchase information and to keep payment details current.

6. Free Trial

Trial period

We may offer a free trial period of the Services ("Trial"). The duration of the Trial will be communicated to you at the time of registration or activation. No payment is required during the Trial period unless explicitly stated otherwise.

Trial limitations

Trial accounts may be subject to limitations on features, upload volume, number of reports, or other parameters at our sole discretion. We reserve the right to modify or discontinue Trial availability at any time without notice.

Conversion to paid account

At the end of the Trial period, your access to the Services will be suspended unless you have converted to a paid subscription. We may notify you by email prior to Trial expiration. No automatic charges will be applied without your explicit consent and action to subscribe.

Data retention after Trial expiration

Following Trial expiration, your account data — including uploaded DDRs and extracted data — will be retained for a period of thirty (30) days. After this retention period, all data associated with your trial account will be permanently deleted. We are not responsible for any loss of data following expiration of the retention period. If you convert to a paid subscription within the 30-day retention period, your data will be preserved.

Abuse of trial

Creating multiple trial accounts to circumvent Trial limitations or to obtain extended free access is prohibited. We reserve the right to terminate any account that we reasonably believe is abusing the Trial offer, and to block future Trial access to the same individual or organization.

7. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create a collection, compilation, database, or directory without our written permission.
• Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm us or the Services.
• Use any information obtained from the Services to harass, abuse, or harm another person.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Engage in unauthorized framing of or linking to the Services.
• Upload or transmit viruses, Trojan horses, or other harmful material.
• Engage in any automated use of the system, including data mining, robots, or similar extraction tools.
• Attempt to impersonate another user or person.
• Interfere with, disrupt, or create an undue burden on the Services or connected networks.
• Attempt to bypass any measures designed to restrict access to the Services.
• Except as permitted by applicable law, decipher, decompile, or reverse engineer any software comprising the Services.
• Use the Services as part of any effort to compete with us or for any revenue-generating endeavor not authorized by us.
• Sell or otherwise transfer your profile.
• Upload DDR data or any proprietary documents for which you do not have the legal right or authorization to share.
• Create multiple trial accounts to circumvent Trial limitations or extend free access.

8. User Generated Contributions

The Services may allow you to create, submit, post, or transmit content and materials ("Contributions"). Contributions may be viewable by other users. When you create or make available any Contributions, you represent and warrant that they do not infringe third-party intellectual property rights, are not false or misleading, do not violate any applicable law, and comply with these Terms in their entirety. Any use of the Services in violation of the foregoing may result in termination or suspension of your rights.

9. Contribution License

For the avoidance of doubt: Daily Drilling Reports (DDRs) and any related operational documents uploaded by users are classified as User Data under Section 22 and are expressly excluded from the definition of "Contributions" under this Section 9. The license granted in this section does not apply to uploaded DDRs or operational documents. Such data is governed exclusively by Section 22 (User Data), Section 25 (Third-Party DDR Uploads), and Section 26 (Data Usage and Model Training).

By posting Contributions (excluding DDRs and operational documents as defined above) to any part of the Services, you grant us a non-exclusive, worldwide license to host, use, copy, reproduce, store, and display such Contributions for the purpose of operating and improving the Services. We do not assert ownership over your Contributions. You retain full ownership of all intellectual property rights associated with your Contributions.

We have the right, in our sole discretion, to edit, redact, re-categorize, or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

10. Third-Party Websites and Content

The Services may contain links to third-party websites or content. Such third-party content is not investigated, monitored, or checked by us, and we are not responsible for it. Inclusion of or linking to any third-party content does not imply our approval or endorsement. You access third-party content at your own risk.

11. Services Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms; (2) take appropriate legal action against anyone who violates the law or these Terms; (3) restrict access to, limit the availability of, or disable any Contributions or portion thereof; (4) remove from the Services any files or content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property.

12. Privacy Policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. The Services are hosted on Hetzner Online GmbH infrastructure in Germany and Finland (European Union). If you access the Services from any other region with differing data protection laws, you consent to your data being transferred to and processed in Germany and Finland. Our governing law and company registration is in Switzerland but Switzerland is not a data hosting location.

13. Copyright Infringements

We respect the intellectual property rights of others. If you believe that any material available through the Services infringes upon any copyright you own or control, please notify us at info@drillvisor.com. Please be advised that you may be held liable for damages if you make material misrepresentations in a notification.

14. Term and Termination

These Terms remain in full force and effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to deny access to any person for any reason, including breach of any representation, warranty, or covenant in these Terms. We may terminate your account and delete any content or information you have posted at any time, without warning.

If we terminate or suspend your account, you are prohibited from registering a new account under your name, a fake name, or any third-party name. We reserve the right to take appropriate legal action including civil, criminal, and injunctive redress.

15. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time for any reason at our sole discretion without notice. We are not liable for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or maintenance issues resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, or discontinue the Services at any time without notice.

16. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Switzerland. The use of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Both parties agree to submit to the non-exclusive jurisdiction of the courts of Vaud, Switzerland. If your habitual residence is in the EU, you additionally retain the protection provided by mandatory provisions of the law of your country of residence.

17. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute"), the parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Informal negotiations commence upon written notice from one party to the other.

Binding Arbitration

Any dispute arising from the relationship between the parties shall be determined by one arbitrator chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration (part of the European Centre of Arbitration, seat in Strasbourg). The seat of arbitration shall be Lausanne, Switzerland. The language of the proceedings shall be English. The applicable substantive law shall be the law of Switzerland.

Restrictions

Any arbitration shall be limited to the Dispute between the parties individually. No arbitration shall be joined with any other proceeding, and there is no right or authority for any Dispute to be arbitrated on a class-action basis.

Exceptions to Arbitration

The following Disputes are not subject to arbitration: (a) any Dispute seeking to enforce or protect intellectual property rights; (b) any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

18. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time, without prior notice.

19. Disclaimer

The Services are provided on an as-is and as-available basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties about the accuracy or completeness of the Services' content. We assume no liability for errors, mistakes, or inaccuracies of content; personal injury or property damage; unauthorized access to our servers; interruption or cessation of transmission; bugs or viruses; or loss or damage of any kind resulting from use of the Services.

20. Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, or loss of data, arising from your use of the Services, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary, our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us during the six (6) month period prior to any cause of action arising. For trial accounts where no payment has been made, our total liability is limited to CHF 100.

21. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand — including reasonable legal fees — made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Terms; (4) any breach of your representations and warranties; (5) your violation of the rights of a third party, including intellectual property rights; or (6) any harmful act toward any other user of the Services.

22. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing performance and providing the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity undertaken using the Services. We shall have no liability to you for any loss or corruption of any such data, and you waive any right of action against us arising from any such loss or corruption.

23. Electronic Communications

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and records.

24. Miscellaneous

These Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver. We may assign any or all of our rights and obligations at any time. If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms.

25. Third-Party DDR Uploads

Users are solely responsible for ensuring they have the legal right and authorization to upload any Daily Drilling Report (DDR) or related document, including documents originating from third-party operators. DrillVisor assumes no liability for unauthorized uploads of proprietary or confidential third-party data.

By uploading any DDR or related document, you represent and warrant that: (1) you are authorized to share the document under applicable confidentiality agreements or by the express permission of the data owner; (2) the upload does not violate any applicable law, regulation, or contractual obligation; and (3) you will indemnify DrillVisor against any claim arising from unauthorized upload of third-party data.

26. Data Usage and Model Training

DrillVisor does not use uploaded Daily Drilling Reports (DDRs) or any related operational data to train machine learning models or to improve services for other users, except where the user has given explicit consent through the Format Improvement Program.

The Format Improvement Program is strictly opt-in. Consent is requested via an explicit modal at the time of your first upload. If you participate, only anonymized structural metadata (field names, layout patterns — never operational drilling data or proprietary information) may be used to improve parsing accuracy. You may withdraw your consent at any time from your account settings, effective immediately for all future processing. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

27. Contact Us

To resolve a complaint regarding the Services or to receive further information, please contact us at: