Welcome to DrillVisor. Your privacy is important to us. This Privacy Policy explains how [Your Company Name] ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our DrillVisor platform (the "App"). By accessing or using DrillVisor, you consent to the data practices described in this policy.
1. INFORMATION WE COLLECT
We collect different types of information from users, including:
1.1 Information You Provide
- Account Information: Name, email address, and login credentials.
- Uploaded Data: Daily Drilling Reports (DDRs) and other related data you submit to the App.
- Customer Support: Any information you provide when contacting us for assistance.
1.2 Information Collected Automatically
- Usage Data: IP address, device type, browser type, operating system, and activity logs.
- Cookies & Tracking Technologies: We use cookies to improve user experience and monitor App performance.
1.3 Third-Party Data Sources
We may receive information from ADNOC or other authorized third parties if required for compliance and service provision.
2. HOW WE USE YOUR INFORMATION
We use the collected information to:
- Provide and improve the App's services.
- Authenticate users and secure accounts.
- Process, store, and display DDRs for analytics and visualization.
- Communicate updates, support responses, and service notifications.
- Comply with legal and regulatory requirements.
We do not sell your personal data to third parties.
3. DATA STORAGE & SECURITY
- All uploaded data is encrypted and stored on UAE-based servers in compliance with UAE data protection laws.
- We implement industry-standard security measures, including encryption, firewalls, and access controls to protect your information.
- While we take strong security measures, no system is completely immune to risks, and we cannot guarantee absolute security.
4. DATA SHARING & DISCLOSURE
We do not share your data except in the following cases:
- With Your Consent: When explicitly authorized by you.
- Legal Compliance: If required by UAE, Swiss, or international law, court orders, or regulatory authorities.
- Service Providers: Trusted partners who assist in operating our App under strict confidentiality agreements.
- Security & Fraud Prevention: To protect against unauthorized access, fraud, or security threats.
5. YOUR DATA RIGHTS
You have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for data processing (where applicable).
- Request data portability, subject to applicable laws.
- Object to data processing if it affects your privacy rights.
To exercise your rights, contact us at info@drillvisor.com.
6. RETENTION PERIOD
- We retain user data for as long as necessary to fulfill service obligations.
- Uploaded DDRs are stored securely and deleted upon request, unless required for legal compliance.
7. INTERNATIONAL DATA TRANSFERS
- Data is primarily stored in the UAE but may be processed in Switzerland under applicable privacy laws.
- We ensure appropriate safeguards for cross-border data transfers in compliance with Swiss and UAE data protection regulations.
8. CHANGES TO THIS PRIVACY POLICY
- We may update this Privacy Policy periodically.
- Any changes will be effective immediately upon posting.
- Continued use of DrillVisor after modifications constitutes acceptance of the updated Privacy Policy.
9. CONTACT INFORMATION
If you have questions or requests regarding this Privacy Policy, you may contact us at:
info@drillvisor.com
By using DrillVisor, you acknowledge that you have read, understood, and agreed to this Privacy Policy.